Weave Serenity into Your Home
Weave Serenity into Your Home

Frequently Asked Questions

Ordering

1. How do I place an order?

To place an order, simply visit our website and select the item you wish to purchase. Add it to your cart and proceed to the checkout. Provide your shipping and billing information, and complete the purchase.

2. Do I need to create an account to place an order?

No, it is not necessary to create an account. You have the option to checkout as a guest. However, creating an account will make it easier to track your order and save your information for future purchases.

3. Can I change or cancel my order after it has been placed?

If your order has not yet been shipped, please contact us at [email protected], and we will make every effort to accommodate your request. However, once the order has been shipped, we are unable to make changes or cancellations.

Shipping

1. Where do you ship?

We offer worldwide shipping from our location in the USA.

2. How long does shipping take?

Shipping within the USA typically takes 3-7 business days, while international shipping takes 10-15 business days. Please note that these are estimated delivery times and may vary depending on the destination and any potential customs delays.

3. How much does shipping cost?

The shipping fee is $5.00 for orders within the USA. For international orders, there is a flat rate shipping fee of $9.95.

4. Can I track my order?

Yes, once your order has been shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment.

Cancellation

1. Can I cancel my order?

Unfortunately, we are unable to cancel orders once they have been placed. However, you may be eligible to return the item(s) for a refund or exchange within the timeframe specified in our return policy.

2. What if my order is canceled by Gimote?

In the rare event that we need to cancel your order, we will promptly notify you via email. A full refund will be issued to your original form of payment.

Payment

1. What payment methods do you accept?

We accept Visa, MasterCard, American Express, JCB, Diner Club, and Discover Card credit cards for your convenience.

2. Can I use multiple payment methods to complete my order?

Currently, we do not offer the option to split payments between multiple methods. Please choose a single payment method for your order.

3. Do you offer discounts or coupon codes?

Occasionally, we may provide discounts or coupon codes to our valued customers. To stay informed about our promotions or sales, be sure to sign up for our email newsletter.

4. When will I be charged for my order?

Your payment method will be charged at the time of checkout when you confirm your purchase.

5. Is my payment information secure?

Yes, we prioritize the security of your payment information. We utilize industry-standard SSL encryption to ensure that your payment details are transmitted securely.

6. Why was my payment declined?

There could be several reasons for a declined payment, including insufficient funds, incorrect billing information, or issues with your payment method. We recommend reaching out to your bank or payment provider for further assistance.

If you have any other questions or concerns regarding orders, shipping, returns and refunds, cancellations, or payment, please do not hesitate to contact our customer service team at [email protected]. We are here to assist you and provide any necessary clarification.